Human Factors
Human performance, error, communication and safety culture.
Cat A covers the same sub-sections as the other categories here; only the mock exam paper differs in length.
- 9.1→
General
Level 1The need to take human factors into account; incidents attributable to human factors; Murphy's Law.
- 9.2→
Human Performance and Limitations
Level 1Vision, hearing, information processing, attention and perception, memory, claustrophobia and physical access.
- 9.3→
Social Psychology
Level 1Responsibility, motivation, peer pressure, culture, teamwork, management, supervision and leadership.
- 9.4→
Factors Affecting Performance
Level 2Fitness/health, stress, time pressure and workload, sleep and fatigue, alcohol/medication/drug abuse.
- 9.5→
Physical Environment
Level 1Noise and fumes, illumination, climate and temperature, motion and vibration, complex work environments.
- 9.6→
Tasks
Level 1Physical work, repetitive tasks, visual inspection, complex systems and procedures.
- 9.7→
Communication
Level 2Within and between teams, work logging and recording, keeping up to date, dissemination of information, electronic communication.
- 9.8→
Human Error
Level 1Error models and theories, types of error in maintenance tasks, the Dirty Dozen, implications of errors, avoiding and managing error.
- 9.9→
Safety Management
Level 2Workplace hazards and emergencies, occurrence reporting, safety and just culture, and risk assessment.
- 9 · EXAM→
Mock Exam
Level 2Timed EASA paper covering all nine sub-sections, 28 questions in 35 minutes, 75% to pass. Module 9 is a single paper sat by every category, and there is no essay, per Regulation (EU) 2023/989.